Risk management is critical at this enormous property located in the heart of Nashville, Tennessee's country music scene, according to Greg Pezzo, Director of Safety and Security for Gaylord Opryland Resort.
Pezzo and his team work to ensure the safety and security of the 2,500-member staff and hundreds of thousands of guests each year at the Gaylord Opryland and at the nearby 300-room Inn at Opryland.
After conducting a risk assessment four years ago, management invested in additional security staff and new security vehicles. They also committed to investing nearly $2.5 million in a new video surveillance system, which included new cameras, system servers, and video analytics — all managed by the open platform Milestone XProtect® Corporate video management software (VMS) from Milestone Systems.
"We never had motion detection before, and it has helped us greatly with our staffing levels," said Pezzo.
Milestone’s Smart Wall system also helps each shift of operators easily manage their camera views.